Delivery and returns

• Order by 8pm for free 24 hour delivery service* on orders over £50.00†
  We aim to despatch all orders placed by 8pm however, please allow up to two working days for delivery.
• £4.95 delivery charge for orders £50.00 and under† ex VAT

Large and heavy items e.g. furniture

• Arrow XL will be your designated courier service. Pallet deliveries will be charged at £39.00 per order* and will delivered via 2 person delivery on a date of your choice. https://www.ellisons.co.uk/arrowxl-large-item-delivery

  *UK mainland only. Surcharges apply to the following locations

  The Channel Islands & Isles of Scilly	GY, JE, TR21, TR25	£93.00
  Isle of Man	IM	£93.00
  Northern Ireland	BT	£52.00
  Scottish highlands and offshore	AB, DD8, DD11, IV, KW1 KW14, PA21 PA40, PH17, PH26, PH30, PH35, PH37,PH39, PH41, PH49, PH50, KW15, KW16, KW17, ZE, HS, PA20, PA41, PA49, PA60, PA75, PA77, PA78, KA27, KA28, PH42, PH44, IV40	£52.00

Northern Ireland

• Free over £150.00**
• £20.00 per order up to 25Kg (two to three day service)

Channel Islands

• Free over £150.00**
• £20.00 per order up to 25Kg (two to three day service)

Isle of Man

• Free over £150.00**
• £20.00 per order up to 25Kg (two to three day service)

• Please allow 14 working days for delivery

As a result of the EU-UK Trade and Cooperation agreement and the uncertainty around increased tariffs on products exported from the UK to the EU it is with regret that we are temporarily suspending deliveries to EU addresses.

Hopefully the position on tariffs imposed on goods originating from outside the EU will be modified in the near future but until it is, we are unable to export products without you or us incurring significant additional charges.

As of 01 January 2021, there may be additional charges to be paid on products and services imported from the UK to addresses within the EU. All local customs, excise, value added and import taxes are the responsibility of the buyer and the seller will not pay these charges and they must be paid directly to the appropriate tax authority for your goods to be released. If you refuse to pay the charges or the delivery is unsuccessful, and the goods are returned to us then you will be liable for the return shipment fees and these will be deducted from any refund due.
Ellisons has no control over the charges and cannot predict what they may be.

T +44 (0)24 7636 9105
E [email protected]

Find out more about worldwide delivery.

When you order large and heavy items, such as furniture, you will be offered our White glove salon assembled service, where a specialist carrier will:

1. De-box, unwrap and assemble
2. Position the goods to your desired location
3. Clear all bulky packaging for your convenience

Should you need to contact our customer support team regarding a return please email [email protected] with the following information:

• Account number
• Order number
• Full address including postcode
• A full description of the fault/discrepancy

Please include supporting photographic evidence.

It is taking longer than usual to receive goods back, so please bear with us. Until further notice, we expect to take 5 working days to process returned products from the date of arrival to us.

We aim to despatch all orders for next day delivery during VAT-free promotions, but this cannot be guaranteed. Please allow up to five working days for deliveries placed over VAT-free promotional events due to the larger volume of orders we receive. To ensure you receive your order in time, please check your delivery address is correct at the time of order.

* Monday to Thursday

† UK mainland only, excludes large items of equipment. Subtotal must exceed £50.00 (excl. VAT and promotions)

** Excludes all items of furniture: couches, trolleys, chairs and stools, screens, nail stations etc.